SAP C4C Training in London UK

Introduction of SAP C4C

SAP C4C Overview

SAP Cloud for Customer or SAP C4C is known as a software as a service (SaaS) platform for sales and service. This platform is made of SAP Cloud for Sales and SAP Cloud for Service, which are sold as separate items by SAP. SAP C4C operates on the SAP HANA Cloud Platform (HCP). It is open on a per user subscription basis. It is developed for SAP Cloud for Customer with a mobile-first strategy to match the demands of today's sales and service professionals who need information about customers anytime and in any location. Cloud for Service carries same roles that service specialists can practice to guarantee they have the accurate parts required for a service call. SAP C4C Training in London provides you new platform to learn SAP C4C.

SAP C4C Architecture

SAP C4C gives preplaced combination for SAP CRM, ECC, and Outlook. It includes Silver-light UI, HTML5 UI, and mobile Apps for Android, IOS platform and HANA for HANA Cloud integration HCI. SAP C4C has the multi-tenant architecture where solution and components are distributed between many clients. There is an opportunity to go for the unique tenant by giving the extra price. In a multiple tenant situation, all the reports and results are made on C4C custom solutions for multiple clients.

SAP HANA Cloud Integration

SAP C4C information can be easily combined with SAP ERP and CRM on basis solution. There are two methods of integration −

SAP HANA Cloud Integration HCI − This integration is supported when you have to deliver the cloud-to-cloud integration.
SAP Process Integration PI/PO − This integration is supported when you are previously utilizing process integration for on premise systems.

SAP Cloud for Sales

Lead: Taking knowledge from possible customers which can then lead to a sale
Account and Contact: Do quick account updates, make full customer intelligence and have everyone in the loop so that you and your team are producing the best result in each client communication
Sales Quote: Form and propose quotes to follow with your internal permission process
Sales Order: Using the strong combination characteristics available on the back end, you can also generate sales orders
Opportunity: Stimulate sales gains by fast tracking activities, helping with internal teams, clients and partners, keeping tabs on the competition, and receiving supervised selling materials for each deal

SAP Cloud for Service

Processing: Automatic steps, applied by the system (e.g. text analysis or real-time customer Lookup), and manual steps executed by client service roles further clarify and classify the customer’s issue
Resolve Issue: From simple to complicated cases, ease of use is critical for the agents
Response: Response versatility allows the agent to answer to the client using either the original communication channel or switch to a new way of communication.
Close: The ticket is made by the agent; individuals, managers, or teams can use analytics to review whether they are facing their own performance goals.
Incoming Communications: Via configured communication channels (e.g. e-mail, social media accounts, phone calls, and live chat)

SAP Cloud for Marketing

Marketing Funds: Used to distribute and track both marketing budgets planned for and the actual marketing spending
Campaigns: Close all dimensions within the campaign management process e.g. assignment of forms, channel determination, and target groups, campaign execution and response tracking
Target Group: Used to describe subsets of customers or promises to be approached in a campaign to target the right customers or prospects for each campaign.
E-Mail Execution: Direct E-Mail campaigns send personalized HTML e-mail messages instantly from the SAP Cloud for Customer system to each account or contact of the assigned target group.
Lead Generation: Performed in order to record raw data that is received from campaigns, trade shows, and other marketing activities.

SAP C4C Training at SAPVITS

SAPVITS is the world class SAP Online Training Institute which will give you tremendous benefits. SAPVITS is also famous in UK, USA, Singapore, Canada, Australia for it's best services. It has an experience in SAP Training & Consulting for more than 18 years and has a professional network to cater to education and career needs of seeking and experienced SAP online training Professionals. We offer the inclusive training program. The training explains SAP with the absolute basics of SAP C4C functions. This course is offered every week at different locations and you can attend course training in the comfort of your own home and in your own time. Visit us for SAP C4C Training inthe UK. Our top courses are:

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